Troubleshooting Goluk Dashcam

Troubleshooting Goluk Dashcam

We have concluded a list of problems and solutions for you to be able to troubleshoot Goluk dashcam on your own. Have a look!

#1. VIDEO AND/OR IMAGE FILES ON THE SD CARD ARE CORRUPTED

The first step to take is to format your SD card. It is recommended that you use a Samsung or Toshiba 32-64 GB SD card and format it before you assemble your Goluk dashcam for the first time. If you notice that all or some of your video files are corrupted, go ahead and format the SD card again.  When you format the SD card, we suggest you choose the format: FAT 32.

Tips: please format your SD card monthly in case of existing broken file damages the camera.

If that doesn’t help…..

You need to bring in your analytical skills. Just kidding. But you DO need to examine your files in order to identify what causes the problem. You might notice several patterns in the way your files become corrupt:

  1. Every last file of the 3-minute video segment is corrupt. This can be easily identified by looking at the time stamp of your file. The name of every file ends with a time stamp. If you notice that there is a file corruption pattern every  3 minutes, it can mean 2 things:
    • your dashcam is still connected to the power source when you take out your SD card and it fails to save the file properly. In this case, make sure you disconnect the camera from the power source when you take out your SD card and wait until you hear “Bye, Goluk”, indicating that the dashcam is OFF. Then safely take out the SD card.
    • if you’re sure your dashcam is always OFF when you take out your SD card, there might also be a problem with your battery: it is either out of charge or broken. To check, take your Goluk home for the night and plug it in using a charging cable for 12 hours straight. If this doesn’t help and the files are still corrupted, your battery is down. Contact customer support (you can find the live chat window on the Home page of our website).
  2. All files are corrupted or there is no obvious pattern. If formatting the SD card didn’t cure the problem, your device is probably faulty. Just to be sure though… Contact customer support (you can find the live chat window on the Home page of our website) for more information, our engineers might be able to help!

#2. YOU ARE UNABLE TO SIGN-UP FOR AN ACCOUNT IN THE APP

First, please note that it is NOT necessary to sign-up for an account to use the app and save your videos. You would need to register the app only if you would like to share videos with Goluk’s video community. So, feel free to skip registration by taping X in the top right-hand corner of your screen.

If you are trying to sign up for a free Goluk account and you are not receiving the verification code. Do the following:

  1. Try and sign up with your Facebook account, that might be easier.

facebook2. Contact Goluk service department (you can find the live chat window on the Home page of our website) and provide your phone number. We will tweak server settings to solve the problem!

3. Privacy concerns? Please don’t worry, we will soon release an update allowing users to register with a free email account!

#3. YOU’RE UNABLE TO CONNECT TO THE APP VIA HOT SPOT (FOR ANDROID USERS)

This can happen due to 3 reasons:

  • Your phone’s safety settings don’t allow it to create a hot spot. Please change your phone’s hotspot settings to allow all devices to connect. Make sure the hotspot you are working with is named Goluk_T1_xxxxx_s. Also, check your phone’s safety settings to make sure it allows Goluk to build a hot spot.
  • Your mobile provider name is AT&T. In this case, you might not be able to connect via the mobile hotspot, please check with your mobile provider if that is the case.
  • If neither of the above is true, do the following:
  1. Go to Settings -> More -> Cellular Networks -> Access Point Names
  2. Change “wap” to “net” 
  • If that doesn’t work, contact customer support for help (you can find the live chat window on the Home page of our website)

#4.YOU’RE UNABLE TO CONNECT TO THE APP VIA WLAN(FOR IPHONE USERS)

Can’t connect with Goluk app/ App always shows “Connecting”, doesn’t redirect to a next page.

Solution: Before pairing with Goluk app, please turn off Bluetooth, VPN, and WiFi assistance of your phone. If all these can’t help, please turn off Mobile Data. If you open these, the dashcam’s communication will go to a wrong way other than WiFi.

#5. YOUR GOLUK APP CRASHES

If your app crashed once or even several times, it is possible that the app has caught a bug. Please contact us (you can find the live chat window on the Home page of our website) with as many details as possible including:

  • your system version
  • approximate time when the app crashed
  • app version number

This will allow us to fix the bug efficiently!

#6. YOUR SD/TF CARD WON’T POP OUT

Normally, you should be able to take out the SD card easily by slightly pressing on its edge.

Unfortunately, sometimes the SD card slots on new Goluk dashcams can be a bit tight. This doesn’t happen often but if it happened to your dashcam,  please use a paper knife or a piece of sticky tape to take out the SD card (follow the steps shown in the video), then pop in and out again; repeat the steps several times. This should help loosen the spring in the SD card slot and get it to work normally.

 

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67 responses to “Troubleshooting Goluk Dashcam”

  1. Ernie says:

    Where is link to new live chat/support?
    I have T2 USA model from Amazon, don't hear collision avoidance warning, and camera came with card installed, and no directions to remove It?

    Likes(3)Dislikes(1)
    • goluk_admin says:

      Hi Ernie, The live chat can be found in the bottom right-hand corner of the screen on the Home page of the Goluk website.Also, we have sent you a private message on Facebook, did you receive it? Best, Anna

      Likes(1)Dislikes(0)
  2. Jason G Douglad says:

    My Goluk t2 camera isn't replaying looped videos. Please help!! Should I return the product?

    Likes(1)Dislikes(2)
  3. Jason G Douglas says:

    My Goluk t2 camera isn't replaying looped videos. Please help!! Should I return the product?

    Likes(4)Dislikes(0)
  4. Noomyen says:

    After first format my card. I can't format it again. I have to take my card out and put it in again to format it. Is it normal.

    Likes(0)Dislikes(0)
  5. Jose Torres says:

    Noticed the recordings are in 3 minute intervals, I drive 45 minutes to work and back. Is there a way to record continuous drive or is the T2 programmed to record in 3 minute intervals. Or do I have to set it up for continuous recording ? Thank you.

    Likes(1)Dislikes(0)
    • Goluk says:

      Hi Jose, this type of recording is essential in order for the looping video to work. When the SD card is filled up, the older 3 minute fragments get deleted and replaced by new ones. Cheers!

      Likes(0)Dislikes(0)
  6. Ron says:

    Hello,

    Is there anyway to override the 3 minute loop and do you offer a GPS logger?

    Likes(0)Dislikes(0)
    • Goluk says:

      Hello, the 3-minute LOOP overwrites automatically when the SD card is full. We do not offer a GPS logger currently. Best, Goluk

      Likes(0)Dislikes(0)
  7. Ron says:

    Looking for instructions on monthly reformat of card. Hopefully, it won't mean removing.

    Likes(0)Dislikes(0)
    • Goluk says:

      Here is the instructions:

      1. Open Goluk App.
      2. Tap the blue button at the bottom of the home page and then connect phone with dash cam wifi to enter the live preview page.
      3. At the this page, tap the setting button on the top right-hand corner to enter setting.
      4. In the setting page, the first function is Storage. In storage, at the bottom, there is "format the SD card".

      Likes(0)Dislikes(0)
    • Goluk says:

      Hello, reformatting the card means deleting all file in the card. If the card is in normal, we recommend that it is no need to do the monthly reformatting. The newest videos will automatically replace or overwrite previous videos when storage is full. Thanks.

      Likes(0)Dislikes(0)
  8. James Kelley says:

    I have gaps in my videos. Is this normal? I thought it
    was always recording to the card.

    Likes(0)Dislikes(0)
    • Goluk says:

      Hello, please send an email to service@goluk.com with more info so we can help! 🙂

      Likes(0)Dislikes(0)
    • Goluk says:

      Hello, thank you for purchasing Goluk and sorry to hear that you’re experiencing a problem with it. The camera starts recording as soon as it is connected to power. It records continuously in 3-minute long fragments without having to tap the remote. This is called Looping video and it can be found in the LOOP folder on your phone when you're connected to the camera. It will automatically replace or overwrite previous videos when storage is full.When you push the remote, the camera extracts a 12 or 30-s video fragment and backs it up on the SD card. This is the so called wonderful (WDF) video mode. Another video mode GOLUK has is emergency video. When the car brakes suddenly or there is suchen shaking, the dashcam extracts and backs up a 16 second long video on the SD card (8s pre-buffered). Those are found in the  URG folder on your phone. Hope this could help and any other question please feel free to let us know. Thanks.

      Likes(0)Dislikes(0)
  9. Andre says:

    So I just bought two t3 for the security mode and set it up in my car(rear and front) and am running of a battery pack . When I went to test it i see the red light turn on but when I pull up the app to see the video it doesn't come up am I doing something wrong

    Likes(0)Dislikes(0)
    • Goluk says:

      Hi .Thank you for purchasing Goluk and sorry to hear that you’re experiencing a problem with it.
      To see the videos in dash cam, please follow the below ways:
      1. Open Goluk App.
      2. Tap the blue button at the bottom of the home page and then connect phone with dash cam wifi to enter the live preview page.
      3. In this page, you could see " album on SD card".
      4. In "album on SD card", you could see several folders like " LOOP", "EMG" (emergency videos)and "WDF"(wonderful videos).Then all videos are in these folders. Hope this could help, any other question, please feel free to let us know. Thanks.

      Likes(0)Dislikes(0)
  10. Kakha says:

    hi there, I have Guluk T3, it was working for few minutes since new, then it stopped working. I do not hear a welcome voice any more and the wi-fi light does not plash any more. accordingly I am not able to connect through wi-fi on my iPhone. When it is powered I can see the battery light is on but that is all what I can see. I updated a software when was asked, do you think the problem is because of a new update?
    any Idea?
    Tnx

    Likes(0)Dislikes(0)
    • Goluk says:

      Hello,

      Thanks for choosing Goluk.

      It has been damaged in the process of updating. Please kindly advise when and where you purchased it and the order No. Thanks.

      Likes(0)Dislikes(0)
  11. Melvin Vera says:

    Im not able to see the live video recording when I press the blue button, I do see the albums and everything works fine , but the actual video isn't displaying on the top part,stays loading forever !

    Likes(0)Dislikes(0)
    • Melvin Vera says:

      Model its a T3

      Likes(0)Dislikes(0)
      • Goluk says:

        Hi , thank you for purchasing Goluk and sorry to hear that you’re experiencing a problem with it. Please turn off the mobile data, VPN or Bluetooth of the phone before connecting to the dash cam wifi. Thanks.

        Likes(0)Dislikes(0)
    • Goluk says:

      Hello,please turn off the mobile data, VPN or Bluetooth of the phone before connecting to the dash cam wifi. Thanks.

      Likes(0)Dislikes(1)
  12. Khurram Mirza says:

    Goluk T2 completely stopped working. no light. no nothing. connected to multiple sources for power. different USB cables. tried resetting. nothing. I have had it for a month and it already stopped working and now I cant even return it...

    Likes(0)Dislikes(0)
    • Goluk says:

      Hello, thank you for purchasing Goluk and sorry to hear that you’re experiencing a problem with it. Please kindly advise where you purchase and the order No. We'll let the dealer to contact you for the return and replacement issue. Thanks.

      Likes(0)Dislikes(0)
  13. Goluk says:

    Hello.Thank you for purchasing Goluk and sorry to hear that you’re experiencing a problem with it.Please kindly advise where you purchased it and the order No. I'll contact the dealer to contact you for the return and replacement issue. Thanks.

    Likes(0)Dislikes(0)
  14. Fabio says:

    Hello, bought a Goluk T3 last month and installed latest firmware (as pushed through at first use). I also got a brand new Toshiba 128GB class 10 micro SD to go for it .
    Although 128GB are recognised in the settings screen, the override loop seems to kick in at about 43GB (which is suspiciously close to 64GB minus reserved space for wonderful and emergency videos..)

    Ideas?

    Likes(0)Dislikes(0)
    • Goluk says:

      Hello. Thank you for purchasing Goluk and sorry to hear that you’re experiencing a problem with it. There are 2 functions: loop available and loop video. Both of them add together is for loop folder storage. Thanks.

      Likes(0)Dislikes(0)
      • Fabio says:

        Sorry, not quite sure I understand your answer and what I'm supposed to do: could you articulate a bit more please?
        In particular:
        1) with a 128GB crd I'm expecting to be able to store roughly 100GB before space is up and the oldest clip gets overwritten
        2) if above is correct, why overwriting is kicking in at 40GB and how to solve?

        Thanks
        F

        Likes(0)Dislikes(0)
        • Goluk says:

          Hello, will you send a screen shot to service@goluk.com for the sd card storage page? Thanks.

          Likes(0)Dislikes(0)
  15. Jack says:

    Hi

    My goluk t1 is recording sound even though I've turned off 'record voice'. Is tgat correct or a fault?

    I only want the dashcam to record video, no sound at all.

    Thanks

    Likes(0)Dislikes(0)
    • Goluk says:

      Hello,Thank you for purchasing Goluk and sorry to hear that you’re experiencing a problem with it.For the videos of 240 resolution option, it will record the sound even the "record voice" is turned off. For 1080P option, it could work then. Thanks

      Likes(0)Dislikes(0)
    • Goluk says:

      Hello,Thank you for purchasing Goluk and sorry to hear that you’re experiencing a problem with it. For the records of 240p resolution option, it will record the voice even the "record voice"is turned off. For 1080p option, it will work then. Thanks.

      Likes(0)Dislikes(0)
  16. T Alam says:

    Hi
    I bought Goluk T1 from amazon UK 10 months ago. Now it has stopped working. The SD card is not recording in videos. I tried to reset the camera but I do not hear "goodbye" message. I try to reset by pressing the reset while the camera has power for 6 secs. Can you tell me how to fix this or repair the camera. I bought the camera in UK from Amazon. Thanks

    Likes(0)Dislikes(0)
    • Goluk says:

      Hello, thank you for purchasing Goluk and sorry to hear that you’re experiencing a problem with it.From your description, we assume the battery of the dash cam has been defective. Please contact the dealer for a replacement. Thanks. Please let me know if they don't reply you. Thanks.

      Likes(0)Dislikes(0)
  17. Ameer says:

    Hi,
    I have goluk T1 dash camera. I am unable to find the option to disable the wifi on the GOLUK camera.
    When I am using the camera i do not want the wifi to be on. Currently I am unable to find an option where I am unable to disable wifi. The WIFI is always on even when I am not trying to connect to the dash cam.
    Is there anyway I can disable the wifi signal when the camera is recording ?

    Thanks

    Likes(0)Dislikes(0)
    • Goluk says:

      Thank you for purchasing Goluk and sorry to hear that you’re experiencing a problem with it.

      Sorry Goluk dash cam don't have the function to disable the wifi but only has the password function to protect the wifi.

      We'll submit this issue to our product dept and hope it could be changed in the near future. Thanks.

      Likes(0)Dislikes(0)
      • David says:

        Have you some news for disable the wifi signal in recording mode, with T1?
        Thanks.

        Likes(0)Dislikes(0)
        • Goluk says:

          Hello, thank you for your patience and cooperation in solving this issue.Unfortunately, we are unable to fulfill this request based on the current product upgrade schedule. We will continue investigating this issue and improve the product with time.We are grateful for your feedback and your opinion is valuable to us. Please feel free to contact us again in case of any further questions!

          Likes(0)Dislikes(0)
  18. Eugene Tan says:

    Just bought the T1 that's shipped from China to Singapore. When I try to connect to camera via iPhone Goluk App, it says "unable to connect to camera sold in China".

    A few questions:
    1) Is there anything I need to do so I can connect it to my phone via wifi?
    2) In a situation that it is impossible to connect, how do I still use the camera with the remote key?

    Thank you!
    Eugene

    Likes(1)Dislikes(0)
    • Goluk says:

      Hello, could you advise where did you buy it from China? Thanks.

      Likes(0)Dislikes(0)
      • Eugene Tan says:

        I bought it from Www.ezbuy.sg but it is shipped from
        China.

        Likes(0)Dislikes(0)
        • Goluk says:

          Hello, the website sold the Chinese domestic Goluk dash cams. Chinese domestic version dashcam will not work abroad and warranty terms will not apply to this purchase.It's not official in the international market. Please contact the dealer for refund. Thanks.

          Likes(0)Dislikes(0)
  19. Adrian Jones says:

    Is there any way of turning the flashing red light off onthe Goluk T2 dashcam when in park mode please.

    Likes(1)Dislikes(0)
  20. Jeff Gates says:

    Hi I have a t3 and I don't know the WiFi password I have important footage of an accident on the camera as it is not on the ad card as I removed in my haste to get information. How can I reset the password without wiping data? Many thanks

    Likes(0)Dislikes(0)
    • Goluk says:

      Hello, firstly please pull out the sd card and save all the videos to a computer. Then you could reset the dash cam to have the initial password 123456789. Then open Goluk app, find "me" at the right-hand bottom of the home page. Then find "dashcam management" and then find "password". You could change your password here. Thanks.

      Likes(0)Dislikes(0)
  21. Doug Brown says:

    T-2. V 1.3.5.45 using Samsung 64 gb card
    Issue: When turning corners, the T-2 sounds a two second beep. This started three weeks ago. disconnected all other accessories.
    Please help.
    Thank you.

    Likes(0)Dislikes(0)
    • Goluk says:

      Hi, Thank you for purchasing Goluk and sorry to hear that you’re experiencing a problem with it. The beep is for emergency video. When a sudden issue is detected by G-sensor, the dash cam will make an emergency video with BEEP. Sorry currently the sound can't be disabled and you could change the G-sensor sensitivity to LOW in Goluk App setting. Thanks.

      Likes(0)Dislikes(0)
  22. D says:

    I have the t3 my remote will not work despite the light flashes when pressed and having a new battery please advise

    Likes(0)Dislikes(0)
    • Goluk says:

      Hello. Thank you for purchasing Goluk and sorry to hear that you’re experiencing a problem with it. Please email to service@goluk.com to leave your address, telephone No and screenshot your order. We'll send a new magic key to you. Thanks.

      Likes(0)Dislikes(0)
  23. Dan Nissen says:

    Hi
    I have a T1 andT3 camera
    They were working perfect for mos
    Now both cameras do not communicate
    To my on my iphone7 app
    Can not look at videos
    Wifi for bothcameras show
    Up in settings
    With the blue check mark
    I have deleted the app and reapplied
    Everything
    Blue lights on both camera are blinking
    I have not gotten a different
    Phone
    I have turned off my mobile data & VPN
    Turned off blue tooth
    Installed new SD card
    I have reset the camera x2
    Both cameras come on and say hi goluk
    I think I have tried almost everything
    Can you help me

    Likes(0)Dislikes(0)
    • Goluk says:

      Hello.Please shut off the Goluk app's access to Cellular Data and turn off VPN before connecting to the dash cam wifi.
      If the preview page could be viewed then, please kindly help to send diagnosis by following ways:
      1.Open Goluk app. 2. Tap “me” at the right-hand bottom of the home page. 3. Choose “General setting”. 4. Choose “send diagnostics”.
      Please advise your phone model and Goluk app registered account.
      iPhone8 model:A1905 A1863(GSM or CDMA)
      iPhone 8 Plus:A1897 A1864(GSM or CDMA)
      iPhone 7 Models (A1660, A1661, A1778, A1784, A1779, A1785)

      Likes(0)Dislikes(0)
  24. Ferdinand Mehlinger says:

    Hello. I bought a T2 and I can't get it to show any pictures on my iphone 6 SE. I see that it is connected to wifi but there is a black picture box with a progress loop that never ends....just a circle going around on a black background. I have unplugged etc. and still no luck.

    Likes(0)Dislikes(0)
    • Goluk says:

      Hello.Thank you for purchasing Goluk and sorry to hear that you’re experiencing a problem with it.Please shut off the Goluk app's access to Cellular Data and turn off VPN before connecting to the dash cam wifi.
      If the preview page could be viewed then, please kindly help to send diagnosis by following ways:
      1.Open Goluk app. 2. Tap “me” at the right-hand bottom of the home page. 3. Choose “General setting”. 4. Choose “send diagnostics”.
      Please advise your phone model and Goluk app registered account.
      iPhone8 model:A1905 A1863(GSM or CDMA)
      iPhone 8 Plus:A1897 A1864(GSM or CDMA)
      iPhone 7 Models (A1660, A1661, A1778, A1784, A1779, A1785)

      Likes(0)Dislikes(1)
  25. Ubaldino Romero says:

    Hi, My T2 cannot complete the booting process and keeps looping the sound messages " Hi goluk".
    SD card is fine, I just tested in another devices.
    I appreciate your help on this.

    Likes(0)Dislikes(0)
    • Goluk says:

      Hello, Please reformat the SD card. If still not working, unplug the unit to another power supplywith 5V, 1A to see if it could be solved. Thanks.

      Likes(0)Dislikes(1)
  26. Jack says:

    I have t2 . I. Ant connect so Wi-Fi with note 8..
    Show Internet may be available with goluck

    It's work with other device

    Let me k ow. If t2 is compatible with. Note 8 android softwarre. Wifi. Channel and ip address.

    Likes(0)Dislikes(0)
    • Goluk says:

      Hello. Please shut off the Goluk app's access to Cellular Data and turn off VPN before connecting to the dash cam wifi to see if it works. Thanks.

      Likes(0)Dislikes(2)
  27. Ciprian Oancia says:

    Hello

    I purchased 2 Goluck devices and I'd purchase more but there is an issue:

    From my mobile, when I'm connected to the Goluk camera, I can't use also internet.
    I need to know how can I setup Goluk as WIFI client and not as WIFI Server

    Many thanks
    Ciprian

    Likes(0)Dislikes(0)
  28. David Gladman says:

    I have a Goluk T1 and has worked perfectly for 18 months .It now keeps saying memory card not detected even with a brand new memory card.the memory card works perfectly in my sons identical goluk t1. Any suggestions please.

    Likes(0)Dislikes(0)
    • Goluk says:

      Hi,

      Thank you for purchasing Goluk and sorry to hear that you’re experiencing a problem with it.

      Please reset the camera to see if the problem solves.

      1. Find the reset button(at the bottom of the dash cam)

      2. Find a sharp thing( needle,pin for example) to press for 6 seconds.

      3. Don't leave the sharp thing until you hear" Goodby Goluk".

      Then it's better to reformat the card through a PC meantime.

      Thanks.

      Likes(0)Dislikes(1)
  29. David Gladman says:

    I have a Goluk T1 that has worked perfectly for 18 months.It now keeps saying memory card not detected even with a brand new memory card. The memory card works perfectly in my sons identical Goluk T1 camera. Any suggestions please.

    Likes(0)Dislikes(0)
    • Goluk says:

      Hi,

      Thank you for purchasing Goluk and sorry to hear that you’re experiencing a problem with it.

      Please reset the camera to see if the problem solves.

      1. Find the reset button(at the bottom of the dash cam)

      2. Find a sharp thing( needle,pin for example) to press for 6 seconds.

      3. Don't leave the sharp thing until you hear" Goodby Goluk".

      Then it's better to reformat the card through a PC meantime.

      Thanks.

      Likes(0)Dislikes(1)

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