Goluk Customer Support Notice
Hi there Goluk User!
Today (11/17/2016), Goluk is launching a new customer support platform for our official website powered by Tawk.to Live Chat.
We are happy to assist you on a 24/7 basis, but please bear in mind that we might not be in the same time zone as you are since our main office is located in Beijing, China. We will still try our best to get back to you as soon as possible to help you solve the problem. You can find the chat window on the Home page of the Goluk website!
To make our communication more efficient, please provide this information when you describe your problem (should you have one):
- Your phone brand and model
- Your Goluk dashcam model
- Your SD card brand, class and capacity
- Your phone’s system
- Your app and firmware version
- Detailed description of your problem
- If you have a screenshot displaying more details, please attach it as well
- We will be very grateful if you could record a video showing the steps you take and upload it to YouTube!
Feeling a bit confused about Goluk video modes?
Please check out our online manuals and handbooks for using Goluk dash cam and app here.
We will be happy to hear from you any time!
Goluk Customer support