THINGS TO KNOW ABOUT GOLUK’S FIRMWARE UPGRADE

THINGS TO KNOW ABOUT GOLUK’S FIRMWARE UPGRADE

WHY DO I NEED TO UPGRADE MY FIRMWARE

With your purchase of  a Goluk dash cam, you don’t just receive a set-in-stone hardware unit, this product has a soul… and souls have a tendency to grow and change.

The so-called ‘soul’ of the dash cam is its firmware.

Think of your iPhone, for instance. Every once and again you will receive a notification prompting you to update your iOS version. It is necessary in order to install an improved version of the embedded software on your device. Similarly, all Goluk’s devices come with updatable firmware.

HOW OFTEN DO I NEED TO UPGRADE MY FIRMWARE

Goluk releases a new firmware every 3-4 weeks. Ideally, you should keep up-to-date with the latest firmware upgrades and install them promptly. Following our firmware update schedule will allow your device to function properly and make sure that you can take advantage of all the newly added and enhanced functions.

Sometimes firmware updates may come more often. That is because we value your feedback and if you report that something is wrong with the device, we try to fix it as soon as possible. To help us make YOUR experience as positive as possible, please leave your feedback in the Goluk app or via customer service email address: service@goluk.com.

HOW CAN I UPDATE MY FIRMWARE

When the new firmware update has been released, you will receive a notification through the Goluk app. Clicking the link of the notification will take you to a dedicated page, you can then download the new firmware version and it will be automatically installed onto the device.

IMPORTANT:

Do NOT unplug the dash cam from its power source until the firmware upgrade is successfully completed. Since the power supply in the vehicle can be unreliable sometimes, we recommend completing firmware upgrades when the camera is connected to your computer or other stable power source with the dedicated USB power cable. Power cutoff during the firmware update will lead to damage beyond repair. Products that are damaged during firmware upgrade are not covered by warranty.

If the notification in your app does not pop up for some reason, you can also follow the steps below to complete your firmware upgrade:

Connect your dash cam with your phone, tap the settings icon in the top right-hand corner of your screen,  scroll down to find ‘About’ and tap to enter this section. Here you will see whether or not

♦ Pro Tip: If you’re experiencing a problem with your Goluk dash cam, make sure to mention your current firmware version to the customer service. This will help Goluk support troubleshoot the problem quicker.

Good luck and Go look!

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11 responses to “THINGS TO KNOW ABOUT GOLUK’S FIRMWARE UPGRADE”

  1. Richard says:

    I purchased a Goluk T3 and installed it in my car. I cannot get it to connect with my BlackBerry phone. I tried disconnecting it, and also tried resetting it but still cannot get it to connect.
    Help?

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    • Goluk says:

      Hello. Thank you for purchasing Goluk and sorry to hear that you’re experiencing a problem with it. Please advise if you could find the dash cam wifi or not? If you can see the dash cam wifi, please use another phone such as Android or iPhone to try to connect it to see if it works. Thanks.

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  2. Which is latest firmware version released for Goluk

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  3. Sittidej Nincharoen says:

    I can't install firmware T1U_V1.6.0411.0957 to my Goluk T1. Firmware update failed every time I tried to install. Do you have any recommend.
    Thank you

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    • Goluk says:

      Thank you for purchasing Goluk and sorry to hear that you’re experiencing a problem with it.Please try the following ways for the update:
      1. Open Goluk App
      2.Tap“me" at the right hand bottom of the page.
      3.Find "dash cam management"
      4.Find the firmware version and upgrade.
      Tap the firmware update, then the latest version will be downloaded into your phone. Then dash cam will show the connection page for connecting to dash cam. Then the latest version will be installed into the dash cam. Just follow the voice from dash cam and it will guide you for the update step by step. Remind: please do not plug out the power cable when updating.Thanks.

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  4. Faisal Javed says:

    I have recently purchased T1 from Amazon. I can't see local tab on my app which is a bit disappointing. I can't seem to figure out what's wrong.

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    • Goluk says:

      There's no local folder on the sd card of Andriod sys. It's in the album of the app home page. Please open Goluk app and at the bottom of the home page you can see "album". The videos downloaded from sd cards will be kept there.

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  5. Hey there can use a goluk T3 in India with a chinese firmware biught from china

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  6. Jon says:

    Hi, I’ve ordered the t3 camera, there are 2 apps on the App Store, which one do I install?

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    • Goluk says:

      Hello, thanks for choosing Goluk.Please choose Goluk app with the Goluk logo having half moon. Another one looks like a steering wheel is for Goluk M series product whose name is Goluk Care App.

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